Terms and Conditions

Website Terms of Use

Updated 27.06.2025

1. General Provisions

1.1. These website terms (hereinafter – Terms) regulate the legal relationship between UAB „Fjord Sales“ (hereinafter – Seller) and the Buyer (hereinafter – Buyer) when purchasing goods in the online store www.fjordsales.lt.

1.2. By placing an order, the Buyer confirms that they have read these Terms, the Privacy Policy, and other conditions presented on the website, and agree to them.

1.3. The Seller reserves the right to change the Terms. Updated Terms come into effect from the moment they are published on the website.

2. Conclusion of the Purchase-Sale Agreement

2.1. The purchase-sale agreement is considered concluded from the moment the Buyer forms the shopping cart, provides delivery details, selects the payment method, and confirms the order.

2.2. The order is considered fulfilled when the Seller confirms the order by email and ships the goods.

3. Product Range and Prices

3.1. The product range and prices are indicated on the website. Prices are shown in euros including VAT.

3.2. The Seller reserves the right to change product prices at any time, but such changes do not affect already concluded transactions.

4. Payment

4.1. The Buyer pays via Paysera, Opay, Shopify Payments, or PayPal payment systems.

4.2. The Buyer undertakes to provide accurate data during payment. If the required data is not provided, the Seller is not responsible for order fulfillment disruptions.

5. Delivery

5.1. Goods in Lithuania are usually delivered within 1–3 working days. Orders placed before 12 p.m. are usually delivered the next working day.

5.2. Frozen fish products are delivered once a week, with delivery arranged individually.

5.3. Delivery is carried out via LP Express, Omniva, or Venipak courier services.

6. Delivery to Other Countries

6.1. UAB „Fjord Sales“ online store currently accepts orders with delivery to:

• Lithuania – delivery to parcel lockers and by courier.
• Latvia and Estonia – via the Omniva platform.

6.2. Delivery to other European Union countries is possible only for certain products. Available delivery methods and prices will be provided at checkout, depending on the destination country.

6.3. IMPORTANT: Frozen fish products are delivered only within Lithuania.

6.4. Delivery times to other countries may vary depending on courier service schedules and the geographical location of the country.

6.5. If an order were to be delivered outside the European Union (currently not offered), the buyer would be responsible for any import duties, taxes, or other additional costs.

6.6. For individual delivery inquiries, please contact us by email: labas@fjord.lt.

7. Returns and Exchanges

7.1. Returns and exchanges are carried out in accordance with the Lithuanian Government Resolution No. 697 of 2001-06-11 and the Civil Code.

7.2. Perishable goods (e.g., frozen food products) can only be returned if they are defective; the Buyer must inform within 72 hours of delivery, providing photos, videos, and an explanation.

7.3. If the Buyer does not meet the 72-hour deadline or fails to provide evidence, the Seller is not obliged to resolve the complaint in favor of the Buyer.

8. Quality Guarantee and Claims

8.1. Products may slightly differ from their photos due to technical display characteristics. This is not considered a defect.

8.2. All quality claims should be submitted by email to labas@fjord.lt or by phone at +370 650 74411.

9. Liability

9.1. The Seller is not responsible for losses if the Buyer did not familiarize themselves with these Terms, although they had the opportunity to do so.

9.2. The Seller is not responsible for third-party actions that may disrupt the website’s operation or the delivery of goods.

10. Intellectual Property

10.1. All texts, images, and logos on this website are the property of UAB „Fjord Sales“ or its partners and are protected by law.

10.2. Any use without prior written permission is prohibited.

11. Personal Data Processing

11.1. Personal data is processed according to the Privacy Policy, which can be found here.

12. Final Provisions

12.1. All disputes are resolved through negotiations, and if unsuccessful – in the courts of the Republic of Lithuania according to the Seller’s registered office location.

12.2. The Terms are drawn up according to the applicable laws of the Republic of Lithuania.