Payments & delivery information
Information for the Buyer
On this page, we provide all the important information about ordering products, delivery, payment, and other conditions to ensure your shopping experience is smooth and secure.
1. Delivery Terms
1.1. Delivery to Parcel Lockers in Lithuania
- Free delivery via Omniva, Lietuvos Paštas (Unisend), and Venipak parcel lockers for orders of 30 Eur or more.
- For orders under 30 Eur, a 2 Eur fee applies.
1.2. Courier Delivery in Lithuania
- For orders up to 50 Eur, a 5 Eur delivery fee applies.
- For orders from 50 Eur – free delivery.
1.3. Delivery of Frozen Fish (only in Lithuania)
- Delivery is made once a week, only by prior arrangement with the recipient.
- The cost is 10 Eur if the order amount is less than 100 Eur.
- For orders from 100 Eur – free delivery.
1.4. Delivery to Other Baltic Countries
- Delivery cost is calculated automatically via the Omniva platform.
- Free delivery applies for orders of 50 Eur or more.
1.5. Delivery Times
- Orders confirmed on working days before 14:00 are shipped the same day.
- Typical delivery time: 2–5 working days, depending on the chosen method and location.
1.6. Pickup in Klaipėda
- Orders are prepared the same day during store hours.
- Pickup available at: Klaipėda, Žvelsos g. 2–1, during store hours.
- Pickup is free of charge.
- You can only pick up your order after receiving an email confirming it is ready for collection.
2. Payment Methods
- Paysera payment collection platform
- Opay payment collection platform
- PayPal quick payment platform
- Shopify Payments (bank cards)
- Cash on Delivery (COD) – card payment only
IMPORTANT: Cash on delivery is only available:
- when ordering non-frozen products
- by card payment – at pickup from courier or parcel locker
3. Order Process
- Select the products you want and add them to the cart.
- After finishing shopping, review your cart and choose delivery and payment methods.
- Confirm your order and make the payment.
- You will receive confirmation by email.
4. Using Discount Codes
Have a discount code? Enter it in the "Discount code" field on the cart page and click "Apply". Make sure the discount is applied before proceeding to payment.
5. Contacts
If you have questions about delivery or your order, contact us:
- 📧 Email: labas@fjord.lt
- 📞 Phone: +370 650 74411
Detailed privacy policy and terms of use are provided on separate pages.
Delivery methods
In the online store “fjordsales.lt” you can order products at any time of the day, any day of the week.
Products will be delivered by the chosen delivery method upon receipt of full payment.
Ordering and preparation of goods
After ordering products, you can pick them up in the store or choose home delivery.
Products are delivered by Omniva or Venipak couriers and parcel lockers throughout Lithuania within 2-3 business days. Valid only for non-refrigerated products.
Free delivery from €30
If you order products before 14:00, we will prepare the order the same day. Orders placed after 14:00 will be processed the next day.
Delivery of frozen products
Frozen product delivery is possible by prior arrangement
By email: artur@fjord.lt
By phone: +370 (650) 74411
Delivery time 11:00 - 18:00,
on working days.
Minimum order amount 30€ Delivery cost 10€
Free delivery from 100€
*Frozen products are delivered only in the cities of Vilnius, Klaipėda and Kaunas (by prior arrangement)
Product pickup in store
Orders are prepared on the same day during store working hours.
Pickup is available:
In Klaipėda, Žvelsos St. 2-1 during store working hours
Pickup is free
You can pick up the order only
after receiving our email that the order is prepared
