Payments & delivery information

Customer Information

This page contains all the key details about ordering, delivery, payment methods, and additional conditions to ensure your shopping experience is smooth and secure.

1. Delivery Terms

1.1. Parcel Terminal Delivery in Lithuania

Free delivery via Omniva, Lietuvos Paštas (Unisend), and Venipak parcel terminals for orders of €30 or more.
Orders below €30 incur a €2 delivery fee.

1.2. Courier Delivery in Lithuania

Orders below €50 incur a €5 delivery fee.
Orders of €50 or more – free delivery.

1.3. Delivery of Frozen Fish Products (Lithuania only)

Delivery once per week, scheduled in advance with the customer.
Fee is €10 for orders under €100.
Orders from €100 – free delivery.

1.4. Delivery to Other Baltic Countries

Prices are calculated automatically through the Omniva system.
Free delivery on orders starting from €50.

1.5. Delivery Time

Orders confirmed by 14:00 on business days are shipped the same day.
Usual delivery time is 2–5 business days, depending on the method and location.

1.6. In-store Pickup in Klaipėda

Orders are prepared the same day during store hours.
Pickup address: Žvelsos g. 2–1, Klaipėda.
Pickup is free of charge.
Please wait for our confirmation email before coming to collect your order.

2. Payment Methods

Paysera payment gateway
Opay payment gateway
PayPal quick checkout
Shopify Payments (bank cards)
Cash on Delivery (COD) – card payments only

Important: COD payment is available for non-frozen products only, and payment must be made by card when picking up from courier or parcel terminal.

3. Order Process

Select the products you wish to buy and add them to your cart.
When ready, review your cart and choose your delivery and payment options.
Confirm your order and complete the payment.
A confirmation email will be sent to your provided email address.

4. Discount Code Use

If you have a discount code, enter it in the "coupon" field and click "Apply coupon." Make sure the discounted prices are applied before proceeding.

5. Contacts

If you have any questions about delivery or your order, please contact us:

Email: labas@fjord.lt
Phone: +370 650 74411

For full details on our Privacy Policy and Terms of Use, please visit the relevant pages.

Delivery methods

In the online store “fjordsales.lt” you can order products at any time of the day, any day of the week.

Products will be delivered by the chosen delivery method upon receipt of full payment.

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Ordering and preparation of goods

After ordering products, you can pick them up in the store or choose home delivery.

Products are delivered by Omniva or Venipak couriers and parcel lockers throughout Lithuania within 2-3 business days. Valid only for non-refrigerated products.

Free delivery from €30

If you order products before 14:00, we will prepare the order the same day. Orders placed after 14:00 will be processed the next day.

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