This privacypolicy (further Privacypolicy) determines privacy conditions when using the website www.fjordsales.lt (hereinafter the Website), visiting our social network accounts and contacting us in any other way..

​Buying and selling goods in the Fjord Sales e-store https://www.fjordsales.lt rules

Privacy Policy

Last updated: June 16, 2025

1. General Provisions

1.1. This Privacy Policy (hereinafter – the Policy) governs the processing and protection of personal data on the website www.fjordsales.lt (hereinafter – the Website), operated by UAB “Fjord Sales”, legal entity code 300043773, registered address: Žvelsos g. 2-1, LT-93235 Klaipėda, Lithuania (hereinafter – the Company).

1.2. The Policy explains what personal data we collect, how we use it, your rights and how you can exercise them.

1.3. The Company ensures that all personal data is processed in accordance with the EU General Data Protection Regulation (GDPR) 2016/679, the Law on the Legal Protection of Personal Data of the Republic of Lithuania and other applicable legal acts.

2. Purpose of Personal Data Processing

2.1. Personal data is collected and processed for the following purposes:

• 2.1.1. To fulfill and deliver orders, issue invoices and related actions (e.g. order notifications);
• 2.1.2. For user account administration;
• 2.1.3. For customer support, handling inquiries or complaints;
• 2.1.4. For direct marketing, based on user consent;
• 2.1.5. For website traffic analysis and user behavior tracking (using cookies and analytics tools);
• 2.1.6. To fulfill legal obligations (e.g. tax accounting).

3. Processed Personal Data

3.1. We may process the following data depending on your interaction with the Website:

• 3.1.1. Name and surname;
• 3.1.2. Email address;
• 3.1.3. Phone number;
• 3.1.4. Delivery address;
• 3.1.5. Payment method and transaction info (not processed directly by us);
• 3.1.6. IP address, browser and device info, visit time and pages visited (via cookies);
• 3.1.7. Order, return, and communication history;
• 3.1.8. Consent status for marketing and cookies.

4. Legal Grounds for Data Processing

4.1. Data processing is based on the following legal grounds:

• 4.1.1. Contract performance – to fulfill orders and related transactions;
• 4.1.2. Legal obligation – to comply with accounting, tax and other statutory duties;
• 4.1.3. Consent – for sending newsletters or using cookies beyond strictly necessary ones;
• 4.1.4. Legitimate interest – to ensure website functionality, prevent fraud, and improve services.

4.2. Consent can be withdrawn at any time by contacting us at info@fjord.lt.

5. Cookies and Tracking Technologies

5.1. What are cookies?

Cookies are small text files stored on your device that allow us to remember your preferences and actions over time.

5.2. Types of cookies used:

• Necessary cookies;
• Analytical cookies (Google Analytics);
• Marketing cookies (Meta, TikTok, Google Ads);
• Functional cookies (language, region, user experience).

5.3. Third-party services:

• Google Analytics;
• Meta (Facebook, Instagram) Pixel;
• TikTok Pixel;
• Google Ads Remarketing;
• Klaviyo;
• Judge.me (product reviews).

5.4. Cookie Consent:

Consent is collected via Consentmo GDPR. Users can manage or withdraw consent anytime through cookie settings at the bottom of the website.

6. Automated Decision-Making and Profiling

6.1. We use tools such as Meta Pixel, TikTok Pixel, Google Ads, and Klaviyo to personalize your experience and marketing content based on your behavior.

6.2. This does not have legal or significant impact on the data subject.

7. Data Recipients and Third-Party Transfers

• Payment processors: Paysera, OPAY, PayPal, Shopify Payments (Stripe/Adyen);
• Shipping companies: LP Express, Omniva, Venipak;
• Marketing/IT providers: Meta, Google, TikTok, Klaviyo, Judge.me;
• Shopify hosting platform;
• Government authorities as required by law;
• Cross-border transfers: conducted under Standard Contractual Clauses where applicable.

8. Company Details

• Company name: UAB “Fjord Sales”
• Legal entity code: 300043773
• Registered address: Žvelsos g. 2-1, LT-93235 Klaipėda, Lithuania
• Email: info@fjord.lt
• Phone: +370 646 03273

9. Card Payments and Chargebacks

Payments via card (Visa, Mastercard) are protected by 3D Secure. If a chargeback is initiated, we may provide evidence to the payment processor. Refund disputes are handled by the payment gateway and may include admin fees per their terms.

10. Consent to Privacy Policy

During checkout, the customer must actively check a box to confirm agreement with this Privacy Policy before placing an order.

11. Data Retention Periods

• Order data: 10 years (accounting rules);
• Emails: 1 year, or up to 3 years for legal disputes;
• Marketing data: until consent is withdrawn or max 5 years;
• Cookies: 1 day to 2 years depending on the type;
• Accounts: inactive accounts may be deleted after 3 years.

12. Data Subject Rights

• Right to access data;
• Right to correct inaccuracies;
• Right to erasure (“right to be forgotten”);
• Right to restrict processing;
• Right to object to processing (especially direct marketing);
• Right to data portability;
• Right to withdraw consent;
• Right to lodge a complaint with the supervisory authority (ada.lt).

13. Policy Changes and Validity

We reserve the right to modify this Privacy Policy. Updates will be posted on the Website. Significant changes will be communicated via email or pop-up notices. This version is effective from June 16, 2025.