FAQ

Once your order is confirmed, you will receive an email with the estimated delivery date and a tracking number (if available).

On the evening before delivery, you will receive an SMS message with the estimated delivery time and the driver's contact details – no more guessing when to be home.

Free delivery for frozen fish orders over €100. Canned goods and other non-frozen products are sent by parcel locker – free for orders over €30.

Read more: Payments and delivery

After ordering the goods, you can pick them up in the store or choose home delivery. All over Lithuania within 2-3 days. Valid, but not for frozen goods.

We deliver non-frozen products all over Lithuania. Frozen fish and seafood products are currently delivered only in Vilnius and Klaipėda, and we visit Kaunas several times a month.

If you are interested in delivery of frozen products, we are flexible, please contact us (info@fjord.lt) we will try to find the best solution for you. More: Delivery of goods

Yes – we deliver all products throughout Lithuania.

• Dry products usually within 3 business days.
• Frozen fish usually within 5 business days.
  In Vilnius, Kaunas, and Klaipėda, we often deliver faster; in smaller towns, we adjust to carrier schedules.

In short - the whole fish can be safely eaten*

We only source our fish from suppliers with the strictest world-class certificates**, which guarantee extremely careful and careful product processing and preparation conditions.

Also, our products are quick-frozen once and have never been thawed before they reach your shopping cart. In this way, we guarantee exceptionally fresh product quality.

* Seafood, such as shrimp and crab, if not heat-treated, must be cooked and should not be eaten raw.

** We take into account the following certificates: The Global Standard for Food SafetyBRCGS, GLOBALG.A.P (GGN), ASC, MSC, it is important that the products are free of GMO feed and Antibiotics.

Immediately into the freezer (−18 °C). We recommend transferring it to the refrigerator before cooking.

In the freezer, fish retains its quality until the "Best before" date indicated on the packaging.

These are two very important international labels for sustainably caught (MSC) or farmed (ASC) fish.

MSC (Marine Stewardship Council) is a fishery standard, which means that the fishery has not endangered the fish population, has preserved the diversity of ecosystems, and that the fishing systems have been in line with local, national, and international standards.

ASC (Aquaculture Stewardship Council) is a labelling system that ensures that the farming of fish is not having an impact on the local ecosystem.

For more information, visit: https://nykstazuvys.lt/

We review and begin preparing orders daily until 1 p.m. Once your address is registered in the courier system, you will see the estimated delivery day in the confirmation email (if you don't find the email, please check your SPAM folder).

Yes, every order is tightly packaged.

Yes, all food supplements are certified in the European Union as safe for human consumption.

In addition, all our food supplements are notified to the State Food and Veterinary Service (SFVS).

The notification number can be found in the description of each product.

Yes, you can order everything in one basket.

However, to preserve the quality of different products, items typically arrive in two shipments:

If the products are frozen, they will be delivered by specialized transport.

If the products are dry, we deliver them via regular couriers, and they often arrive faster, within 2-3 business days.

More: Product delivery

Store at room temperature, tightly sealed, out of reach of children. See packaging for expiry date.

Important: a food supplement is not a substitute for food - a varied, balanced diet is important.

Paysera - we give you the freedom to choose how you would like to pay in the Fjord Sales e-shop. Choose your bank SEB, Swedbank, Luminor, Revolut, Citadele or any other bank.
Direct bank transfer - Do you need an invoice or prefer direct payment? If you choose “Pay by bank transfer”, we will arrange a pre-invoice for you for a direct bank transfer to our bank account. Pay on collection - If you wish to pay for your goods when you collect your products on site, by courier or from a parcel terminal, please choose the payment method “Pay on collection”.